Privacy policy

MEDBOUND PRIVACY POLICY

Last updated: August 1, 2026

This Privacy Policy describes how MedBound ("MedBound," "we," "us," or "our") collects, uses, stores, processes, and shares information obtained from users ("users," "you," or "your") in connection with access to and use of MedBound's website, store, platforms, products, tools, and services.

MedBound operates this website and store, including related information, content, features, tools, products, and services. MedBound is powered by Shopify, which enables us to provide the store and related services to you.

By accessing or using MedBound services, you acknowledge that you have read and understood the practices described in this Privacy Policy. If there is a conflict between MedBound's Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of personal information.

I. SCOPE AND APPLICATION

This Privacy Policy applies to all information collected through MedBound's website, store, digital platforms, forms, tools, products, and services, including but not limited to interactions through Shopify, Fillout, Shopify Email, Google Analytics, Meta advertising tools, email service providers, and any other systems used to deliver MedBound offerings.

This policy applies regardless of how you access MedBound, including through desktop, mobile, tablet, or other devices.

II. INFORMATION WE COLLECT

MedBound collects information that you voluntarily provide, information collected automatically through your interaction with our website and services, and information processed through third-party platforms used to operate MedBound.

A. Information You Provide Directly

Users may provide the following information:

  • Name
  • Email address
  • Phone number, if provided
  • Billing address
  • Account information, if an account is created
  • Communications with MedBound, including support requests, emails, form responses, and other messages
  • Written materials, including but not limited to personal statements, secondary essays, activity descriptions, application-related content, and other documents submitted for feedback
  • Optional contextual information provided to improve the quality of feedback, recommendations, products, or services

The submission of written materials may include sensitive personal information depending on the content provided by the user. Users are responsible for the information they choose to submit.

B. Payment And Transaction Information

Payments and transactions may be processed through Shopify, Shopify Payments, Shop Pay, PayPal, or other payment providers made available through MedBound's checkout.

MedBound does not directly collect, store, or maintain full payment card information. Payment information is handled in accordance with the privacy policies and security practices of Shopify and any applicable payment providers.

Transaction-related information may include:

  • Products or services purchased
  • Order history
  • Payment confirmation details
  • Billing information
  • Discount or promotional code usage
  • Items viewed, added to cart, or purchased
  • Abandoned checkout activity

C. Account And Customer Information

If you create or use a customer account, MedBound and Shopify may process account-related information, including:

  • Account login information
  • Customer profile details
  • Order history
  • Preferences and settings
  • Account-related communications

D. Automatically Collected Information

MedBound may collect certain information automatically when users interact with its website, store, pages, forms, emails, or tools, including:

  • IP address
  • Browser type
  • Device information
  • Network information
  • Operating system
  • Pages visited
  • Products or resources viewed
  • Links clicked
  • Session duration
  • Navigation patterns
  • Referring pages or sources
  • Approximate location based on technical information

This information is collected to understand how users interact with MedBound services, improve performance and usability, troubleshoot issues, protect against misuse, and measure marketing effectiveness.

E. Tracking Technologies And Analytics

MedBound uses cookies and similar tracking technologies to enhance user experience, analyze site usage, and support marketing efforts.

MedBound may use tracking tools and analytics services, including but not limited to:

  • Shopify platform-level analytics and tracking
  • Google Analytics
  • Meta Pixel and related advertising tools
  • Email engagement tracking through Shopify Email and other email service providers
  • Form analytics through Fillout or similar tools
  • Platform-level tracking through third-party service providers

These tools may collect information about your interaction with MedBound services, including page views, clicks, purchases, form submissions, email opens, email clicks, and engagement behavior.

III. HOW WE USE INFORMATION

MedBound uses collected information for the following purposes:

  • To provide, deliver, and improve products and services
  • To process transactions and fulfill purchases
  • To send order confirmations, receipts, service instructions, intake forms, and product delivery links
  • To communicate with users regarding services, updates, support, and account matters
  • To review submitted materials and provide purchased feedback or services
  • To improve products, services, internal processes, and educational methodologies
  • To analyze user behavior, site performance, marketing performance, and product interest
  • To send marketing communications, including emails related to MedBound resources, products, services, promotions, and announcements
  • To personalize user experience and recommend relevant products, resources, or services
  • To manage customer accounts, purchases, and support requests
  • To detect, prevent, and address fraud, abuse, unauthorized activity, or misuse of services
  • To comply with applicable laws, legal obligations, and valid legal processes
  • To enforce MedBound's terms, policies, and service rules

Information collected is used in a manner consistent with the operational functions of MedBound.

IV. EMAIL COMMUNICATIONS AND MARKETING

Users who download free resources, submit forms, purchase products, create accounts, or otherwise provide their email address may receive email communications from MedBound.

These communications may include:

  • Educational content
  • Product updates
  • Promotional materials
  • Announcements related to MedBound services
  • Checkout reminders
  • Service instructions
  • Product delivery links
  • Application, MCAT, or premedical resources
  • Follow-up communications related to downloaded resources or purchased products

Users may unsubscribe from marketing emails at any time using the unsubscribe link included in each marketing email.

If you opt out of marketing emails, MedBound may still send non-promotional communications when necessary, including order confirmations, product delivery emails, service instructions, account notices, purchase-related updates, and other transactional or service-related communications.

V. HOW WE SHARE OR DISCLOSE INFORMATION

MedBound does not sell personal information for money.

MedBound may share or disclose personal information with third-party service providers and platforms that help us operate our website, store, marketing systems, products, and services.

These providers may include but are not limited to:

  • Shopify, for website hosting, store operations, checkout, payment-related processing, customer accounts, order management, analytics, and related services
  • Shopify Payments, Shop Pay, PayPal, or other payment providers, for payment processing and transaction handling
  • Fillout or similar form tools, for intake forms, questionnaires, file submissions, and customer information collection
  • Shopify Email and other email service providers, for email broadcasts, sequences, transactional emails, and marketing communications
  • Google Analytics and related Google tools, for analytics and performance measurement
  • Meta, including Facebook and Instagram advertising tools, for advertising, retargeting, analytics, and campaign measurement
  • Scheduling tools such as Calendly or similar platforms, if used for consultation scheduling
  • Cloud storage, file management, customer support, security, analytics, advertising, and operational service providers

These providers are given access only to information reasonably necessary to perform their functions and are expected to handle such information in accordance with their own privacy policies and applicable law.

MedBound may also disclose information:

  • When you direct us to do so or consent to a disclosure
  • To complete a transaction or provide a requested product or service
  • To comply with applicable law, legal process, court orders, subpoenas, or government requests
  • To enforce MedBound's terms, policies, or agreements
  • To protect the rights, property, safety, or security of MedBound, users, customers, service providers, or others
  • In connection with a business transaction, such as a merger, acquisition, restructuring, sale of assets, financing, bankruptcy, or similar event

VI. RELATIONSHIP WITH SHOPIFY

MedBound's store and related services are powered by Shopify.

Shopify collects and processes personal information about your access to and use of MedBound's store and services in order to provide, support, protect, and improve the services made available through Shopify.

Information you submit through MedBound's store may be transmitted to and processed by Shopify and third parties that may be located in countries other than where you reside. This may occur in order to provide checkout, payment processing, order management, customer accounts, analytics, fraud prevention, and other store-related services.

MedBound may also use Shopify features that incorporate information obtained from your interactions with MedBound's store, with Shopify, and with other merchants. In some circumstances, Shopify may be responsible for certain processing of your personal information, including responding to requests to exercise rights over personal information processed by Shopify for Shopify-controlled purposes.

To learn more about how Shopify uses personal information and the rights you may have with respect to information processed by Shopify, you may review Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

VII. MARKETING, ADVERTISING, AND TARGETED ADVERTISING

MedBound may use personal information for marketing and advertising purposes, including:

  • Sending promotional emails
  • Measuring ad performance
  • Showing ads on third-party platforms
  • Retargeting users who visited MedBound pages or interacted with MedBound products
  • Creating audiences or similar audiences for advertising
  • Understanding which resources, products, or pages users engage with

MedBound may use business and marketing partners, including Shopify, Google, Meta, and other advertising platforms, to provide marketing services and advertise MedBound products or services.

Depending on where you reside, you may have the right to opt out of certain uses of personal information for targeted advertising, sale, or sharing as defined by applicable privacy laws. Users may exercise applicable rights by contacting MedBound at info@medbound.org or by using tools made available through Shopify or other applicable platforms.

VIII. DATA RETENTION

MedBound retains user information for as long as necessary to:

  • Provide services
  • Fulfill purchases
  • Maintain records of transactions and interactions
  • Provide customer support
  • Improve products, services, and internal methodologies
  • Maintain business, legal, tax, accounting, and operational records
  • Comply with legal obligations
  • Resolve disputes
  • Enforce terms, policies, and agreements
  • Protect against fraud, abuse, or misuse

Users may request deletion of their personal information by contacting info@medbound.org. Upon request, MedBound will take reasonable steps to delete or anonymize data, subject to any legal, tax, accounting, operational, security, or service-related requirements to retain certain information.

IX. USER RIGHTS AND REQUESTS

Depending on where you live, you may have some or all of the following rights with respect to your personal information:

  • The right to request access to personal information held about you
  • The right to request correction of inaccurate or incomplete information
  • The right to request deletion of personal information
  • The right to request a copy of personal information in a portable format
  • The right to opt out of marketing communications
  • The right to opt out of certain processing for targeted advertising, sale, or sharing, where applicable
  • The right to withdraw consent where processing is based on consent
  • The right to object to or restrict certain processing, where applicable

These rights are not absolute and may apply only in certain circumstances. MedBound may decline or limit a request where permitted or required by law.

Requests may be submitted to info@medbound.org. MedBound may need to verify your identity before fulfilling a request. Where permitted by law, you may designate an authorized agent to make a request on your behalf, subject to verification and proof of authorization.

MedBound will not discriminate against users for exercising privacy rights.

X. GLOBAL PRIVACY CONTROL AND DO NOT TRACK

Depending on where you reside, MedBound may treat a Global Privacy Control opt-out preference signal as a request to opt out of certain uses of personal information for targeted advertising, sale, or sharing, as required by applicable law.

Other than Global Privacy Control signals where legally required or technically supported, MedBound does not guarantee recognition of browser-based "Do Not Track" signals or similar mechanisms.

XI. DATA SECURITY

MedBound implements reasonable administrative, technical, and organizational measures to protect user information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure. MedBound cannot guarantee perfect security. Users acknowledge that information provided online or through digital platforms is provided at their own risk.

Users should avoid submitting highly sensitive or unnecessary personal information unless it is directly relevant to the product or service being requested.

XII. CHILDREN AND MINORS

MedBound's services are not intended for children under the age of thirteen. MedBound does not knowingly collect personal information from children under the age of thirteen.

Users under the age of eighteen may use MedBound services only with parental or guardian involvement, particularly in connection with any paid services.

If MedBound becomes aware that personal information has been collected from a child under thirteen without appropriate consent, MedBound will take reasonable steps to delete such information.

As of the effective date of this Privacy Policy, MedBound does not have actual knowledge that it sells or shares personal information of individuals under sixteen as those terms may be defined under applicable privacy laws.

XIII. INTERNATIONAL USERS

MedBound operates primarily within the United States.

Users accessing MedBound from outside the United States acknowledge that their information may be transferred to, processed, and stored in the United States or other countries where MedBound's service providers operate.

If personal information is transferred from the European Economic Area, the United Kingdom, or other jurisdictions with specific transfer requirements, MedBound or its service providers may rely on recognized transfer mechanisms, including Standard Contractual Clauses or other legally recognized safeguards where applicable.

XIV. COOKIES AND TRACKING

MedBound uses cookies and similar tracking technologies to enhance user experience, analyze site usage, support checkout functionality, improve performance, and support marketing efforts.

Cookies and similar technologies may be used to:

  • Remember user preferences
  • Support checkout and account functions
  • Track engagement and interactions
  • Measure page visits and product interest
  • Improve site performance
  • Analyze marketing effectiveness
  • Support retargeting and advertising campaigns
  • Detect fraud, abuse, or technical issues

Users may control cookie preferences through their browser settings or through any cookie management tools made available on the site. Disabling cookies may affect functionality of certain parts of the site, including checkout, account features, forms, and product delivery.

XV. THIRD-PARTY LINKS AND SERVICES

MedBound may include links to third-party websites, platforms, tools, or resources.

MedBound is not responsible for the privacy practices, security practices, content, accuracy, or policies of third-party services. Users are encouraged to review the privacy policies and terms of any external sites or services they access.

The inclusion of third-party links does not imply endorsement unless expressly stated by MedBound.

XVI. COMPLAINTS

If you have concerns or complaints about how MedBound processes personal information, you may contact MedBound at info@medbound.org.

Depending on where you reside, you may also have the right to appeal a decision related to a privacy request or lodge a complaint with a local data protection authority.

XVII. POLICY UPDATES

MedBound reserves the right to update or modify this Privacy Policy at any time, including to reflect changes to business practices, technology, service providers, legal requirements, or operational needs.

Updates will be reflected by changes to the "Last updated" date. Continued use of MedBound services after updates are posted constitutes acknowledgment of the revised Privacy Policy.

XVIII. CONTACT INFORMATION

For questions, concerns, complaints, or requests related to this Privacy Policy, contact:

MedBound
Email: info@medbound.org
Address: 440 E Van Buren St, Phoenix, AZ 85004, United States

For the purpose of applicable data protection laws, MedBound is the data controller of personal information it collects and processes directly.

XIX. FINAL ACKNOWLEDGMENT

By using MedBound services, you acknowledge that you have read and understood this Privacy Policy, including how your information is collected, used, processed, stored, and shared as described above.